Data Services Quality Team
Sep 16

New Communication & Task Policy Updates

New Communication & Task Policy Updates Are Here!

We’re updating our task policies, and contacting the Data Services team is now simple: send us an email.


Email dsquality@jeeniusai.com and start your subject line with the category that fits your request. This helps us send your request to the right team member quickly.


Our team will reply to you by email as soon as possible.

What Do These Task Policy Updates Include?

If you only remember three things from the updates, make them these:

  • All assigned tasks and reassignments have a 72-hour turnaround unless the task states otherwise
  • Request extensions or assignment removal before the deadline to avoid automatic reassignment
  • Email dsquality@jeeniusai.com for all requests and start your subject line with the right category so it reaches the right person faster

How Do I Contact the Data Services Team?

Email dsquality@jeeniusai.com for all requests to the Data Services team. Start your email subject line with the category that fits your request:

  • Task Deadline Extension Request: when you need more time to complete an assigned task
  • Task Unassignment Request: when you can’t complete an assigned task and need to be removed from it
  • Technical Issue or Feature Request: for platform issues, bugs, or feature ideas
  • Quality, Training, or Guidelines Support: for questions about quality standards, training, project instructions, or guidelines
  • Payment Question or Escalation: for payment questions, missing payments, or other payment concerns

In your email, please include your Reviewer ID, Task ID(s), the project or training name, and any helpful screenshots or details. Our team will reply to you by email.

Know What to Do Before a Deadline

All tasks have a 72-hour deadline unless stated otherwise. If you need clarification, additional time, or removal from a task, email dsquality@jeeniusai.com before the deadline.

In this update, you’ll learn:

  • How the 72-hour deadline works
  • How to request an extension
  • What to do if you cannot complete a task
  • When overdue tasks are reassigned
  • Where to submit all reviewer requests

Contacting us early by email ensures your request is documented and sent to the right person.

Plan Around the 72-Hour Deadline

Unless stated otherwise, every task,  including a reassignment, is due about three days after it's assigned, around the same time of day. This is a 3-day turnaround, not an exact 72-hour countdown.

Examples:

Assigned Monday morning → Due Thursday morning
Assigned Friday afternoon → Due Monday afternoon

Check the assignment date in the app and plan to finish around the same time of day, three days later.

Request an Extension Before the Deadline

If you need more time, email dsquality@jeeniusai.com before your deadline with Task Deadline Extension Request as the subject line.

Extensions are reviewed individually and are not automatic. Include how much additional time you need and wait for confirmation, the original deadline remains in effect until your request is approved.

Request Removal If You Cannot Complete the Task

If you cannot complete an assigned task, email dsquality@jeeniusai.com before the deadline with Task Unassignment Request as the subject line.

A task that becomes overdue without an approved extension or removal request may be reassigned without additional notice, even if you have already started working on it.

Email dsquality@jeeniusai.com for every request